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Hotels are adopting technology to improve the customer experience, stand out from the competition and improve efficiency in hotel operations. This includes technology-enabled systems such as automated check-in and check-out, keyless and card-less access, energy management, online access and services for guests via apps. Hotels are also using data to get more insights into their guests so they can deliver a more personal experience.
At Rentokil we have combined our decades of experience in protecting businesses from pests with the research and development capabilities of our Global Technical Centre to develop an advanced system for pest monitoring and control using connected technology: PestConnect.
This can be used as part of an integrated pest management system supported by our highly trained technicians to enable hotels to effectively prevent and control pests.
But first, why is it so important to invest in high quality pest prevention?
Many types of pest can walk, crawl or fly into hotels, attracted by food and shelter, or be carried in deliveries and even by the guests themselves. Pests can infest even the most luxurious hotels, where reputation is paramount, if there are not effective monitoring and control measures in place.
Bed bugs, cockroaches, fleas, flies, rats and mice can ruin a guest’s stay by giving irritating bites, creating bad smells, causing illness and creating a bad impression. This is also likely to result in negative comments spreading through social media, especially travel and holiday sites such as TripAdvisor, resulting in reputational damage and loss of business.
Rodents, in particular, can cause damage to buildings and goods. Independent research commissioned by Rentokil found that rats are the world’s most destructive pest and can have a serious impact on businesses, especially those handling food.
The damage caused by rats and mice includes:
Hotels need to have an effective policy to prevent rodents causing damage to your buildings, business and reputation. Rentokil offers a range of smart products and services that can ensure your business remains pest free.
PestConnect is a system of connected devices that detect and capture a variety of pests using traps, bait stations and monitoring units.
The devices have sensors that detect pests and send data automatically via a dedicated wireless network to a cloud storage system. This data is then available to our technicians and customers, who can access it through our customer portal, myRentokil. So as soon as a rodent is detected customers can receive an alert and find out where the pest checked in.
The PestConnect portfolio consists of:
Our customer portal, myRentokil, presents the data from the cloud storage system and gives real time information on pest activity. It provides customers with a powerful data management and analytics system:
These solutions give hoteliers unique and powerful tools to maintain high standards of pest control and hygiene and comply with any legislative and internal reporting requirements.
They can be provided as part of the Rentokil integrated pest management (IPM) service that is the most efficient and effective way to protect your business.
Rentokil uses a five-stage IPM process:
Integrated Pest Management is the best way to maintain a pest free environment.
Discreet and thorough pest management for the ultimate guest experience