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Pest control for hospitality sector

Rentokil has a long history of collaborative partnerships with many of the luxury hotels and resorts in Hong Kong

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Proactive pest control is vital for hotels because they are highly vulnerable to pest threats, and infestations can severely damage your reputation. If pest issues are left untreated, your hotel business will almost certainly face detrimental impacts, including complaints and overall dissatisfaction from guests, the potential spread of diseases and food contamination and occupancy rates reduction.

Supporting hotels and resorts to protect the wellbeing of guests and staff and the hotel reputation

Rentokil partners with various hoteliers to ensure that outstanding guest experiences will not be compromised by pest activity or problems. Education and training can be provided to help the housekeeping team maintain excellent sanitation and hygiene standards.

Rentokil’s solutions are designed to protect customers and enable them to stay in control:

Advanced, 24/7 digital pest control solutions

Leading digital pest control solutions detect, capture or kill pests and alert our technicians of pest activity. Digital pest management provides new levels of efficiency and control which enable you to proactively monitor, manage and prevent pests.

Quality assurance

We are committed to delivering optimal quality service by regular inspections at customer premises. In addition, all pesticides used are approved by the Hong Kong Agriculture, Fisheries and Conservation Department. They are safe to use and meet the global standards.

Pioneering solutions

Rentokil adapts quickly to changes (pest types, legislative demand) and we take advantage of the latest technologies & innovations to ensure our customers retain the highest levels of pest control. This provides you with protection against future pest challenges with the latest, industry-leading solutions.

Global leader with local expertise

Rentokil pest control headquarters was founded in London in 1925 and has been a trusted worldwide provider of pest control solutions for over 90 years. Rentokil Hong Kong has started the pest control business since 1964.

Effective solutions that support cost control

Our tailored customer framework agreements provide you with cost-efficiencies, ensure consistent pest protection and service levels across your entire estate; all while mitigating the risks that impact your reputation and revenue.

Integrated pest management

Rentokil implements comprehensive integrated pest management programmes to meet individual customer site needs, mitigate potential pest infestations and eventually save business costs in the long run.

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Integrated pest management

Rentokil employs a five-stage approach to pest control, focusing on strategic preventative measures rather than a tactical reactive programme

Effective pest control actually begins during the design and construction phase of a building, focusing on the internal layout and the materials used.

The building's design must inherently prevent pests from sheltering (harbourage) and accessing the premises. This involves:

  • Denying Access through critical points like doors, windows, vents, pipework, and drains.

  • Minimizing the Risk of pest entry even while daily business operations are running.

Rentokil plans the actions needed to prevent a pest infestation, including physical, cultural and chemical methods and will provide recommendations to specify:

  • Physical controls: maintenance of buildings to prevent access
  • Cultural controls: change operating procedures to prevent infestations, specify the frequency of monitoring, responsible persons, monitoring activities, reassessment and document of activities
  • Sanitation controls: removal of food sources such as waste, spills and inappropriately stored food; removing harbourage
  • Chemical controls: how to eliminate pests with safe and approved pesticides suitable for use around businesses storing, preparing and displaying fresh and packaged foods and where members of the public are present
  • An inspection regime to detect the presence of pests as early as possible, around and in buildings, in fittings, equipment, stored and displayed products and incoming supplies;
  • Training of personnel
  • Document the control measures specified; to be made available for a review team and auditors / inspectors

Pest monitoring and maintenance

Implement the control measures that provide the most effective results and ensure safety:

  • Appoint trained personnel to be responsible for each area of the control measures. This can include the appointment of internal or external experts for monitoring pests
  • Assign adequate resources to implement the measures
  • Implement the control measures and inspection regime according to plansRecord actions and results in accordance with standards and legislative requirements

Implement the control measures that provide the most effective results and ensure safety:

  • Appoint trained personnel to be responsible for each area of the control measures. This can include the appointment of internal or external experts for monitoring pests
  • Assign adequate resources to implement the measures
  • Implement the control measures and inspection regime according to plansRecord actions and results in accordance with standards and legislative requirements

In the event of a pest outbreak, clear identification of the pest is essential to determine the most appropriate control methods and preventive actions needed to avoid re-infestation. 

  • Pest species - Different species of closely related pests have different behaviour and biology that will require tailored treatment for best results
  • Origin - Has the pest been introduced in delivered goods or gained entry due to structural defects, poor maintenance, poor hygiene, decaying goods etc.
  • Potential damage - Does it pose a food safety risk to fresh, prepared or packaged goods; can it damage equipment, fittings or building structure
  • Potential harbourage - Conduct an inspection of the building and surroundings to identify harbourage places
  • Quantity - Estimating the number of pests will provide an indication not only of the extent of the problem but how long they have been established on the premises
  • Conducive conditions - Pests could be present due to supplier or transport issues, or environmental conditions which encourage or trigger pest infestations

Evaluate the effectiveness of the pest control programme, this can include:

  • Examining pest control operations
  • reviewing operating procedures to reduce food sources, harbourage and contamination
  • Review preventive maintenance procedures
  • Documentation of the review
  • Recommend changes and improvements to the IPM program
  • Implement the recommended changes to the IPM program

Pest inspection

Hassle-free pest survey and consultation

  • On-site pest review and consultancy
  • Professional pest prevention advice and recommendations

Pest treatment

Comprehensive pest treatment programs tailored to your needs

  • Certified, local pest control experts
  • In-depth, industry-specific legislation expertise ensures audit compliance
  • Environmentally-sensitive approach
  • Child & pet-friendly treatments

Pest disinfection

Ensuring a clean, safe environment post pest infestation

  • Integrated pest management (IPM) solutions
  • Detailed post-service recommendations
  • Pest prevention aftercare and advice
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Digital pest control

A range of Internet of Things (IoT) enabled pest management solutions providing commercial customers unrivalled pest data, insights and reporting to proactively prevent and manage pests at the commercial premises. 24/7 monitoring

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About Rentokil

Our mission is to protect people and enhance lives. We do that by creating groundbreaking pest control innovations, by making our service solutions more sustainable and by making a positive impact in communities where we live and work.

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