Rentokil Hong Kong has partnered with various commercial companies and residential famillies and received recommendation letters, which is a strong testament to the service excellence and quality assurance we deliver to our valued customers.
"During my recent interactions with your service technician, Mr. Leung, he has clearly demonstrated he is a responsible and dedicated professional. He consistently provided timely and flexible pest control services at both of our airline and airport lounges.
Even with a very tight schedule, he always completed his work with energy and professionalism. Importantly, he followed up on all our major pest control issues after completing every service visit.
His effort and work ethic in delivering quality service should be considered a role model for all his Rentokil Initial colleagues who serve our lounges. Mr. Leung has successfully contributed to a well-maintained lounge environment at the Hong Kong International Airport.
We would like to give him a round of applause for his great work and excellent service. Congratulations to Mr. Leung, and we wish him all the best in his career!"
"I am writing to thank Rentokil Hong Kong for the excellent pest control service we received, with a special note of thanks for your staff, Mr. Tung and Mr. Chan. Both gentlemen were highly professional, courteous, and, most importantly, genuinely interested in helping us solve our bed bug problem.
I had two treatments and one follow up being done by Mr Tung and Mr Chan. Instead of doing the minimum to get by, Mr. Tung showed his enthusiasm throughout. Not only did he share his expertise and give me lots of practical advice, I also found from our conversations that he's really into his job.
Given the strong team spirit between Mr. Tung and Mr. Chan, the treatments were always done efficiently with minimal disruption to my daily routines.
This level of professionalism is rare today, and I believe this team is a real asset to your company. Although I hope none of my friends ever need this kind of service, I will absolutely recommend Rentokil to anyone who does!"
I joined Rentokil pest control service about 9 months ago. For the majority of the past months, your service technician, Mr. Mak has provided services for my premises. Before joining the service, the problem of cockroach infection in my home was quite serious. After several professional treatments by Mr. Mak, the problem has now much improved and is under control.
Therefore, I would very much like to thank Mr. Mak for his professionalism and constructive tips. Mr. Mak's dedicated and enthusiastic work attitude certainly deserves the commendation and recognition of the management of Rentokil. I look forward to be served by Mr. Mak again soon.
My family was so impressed. For dealing with my complaints and frustration to your salesperson, Mr. Chan had responded politely and professionally. He made an apology to us with compassion. I would like to say a big thanks to Mr. Chan for understanding our suffering and caring for us.
Mr. Chan is an excellent representative of your company and demonstrated an outstanding complaints management system. He quickly solved our problems and arranged for the dedicated service technicians, Mr. Ng and Mr. Mak, to visit my home again.
Mr. Chan not only worked extremely hard but was also incredibly patient and kind. Even when I texted him late at night or on public holidays, he always replied with kindness and compassion.
Thank you again for your passionate attitude and professional techniques.
I would like to give credits to your colleagues, Mr. Mak and Mr. Ng , who were at our location to pesticide our premises. I am pleased that they did a thorough job with their bug spraying around the house, answered all my questions politely and patiently as I was rather inquisitive about the bugs in my home. I trust both of them must be your best technicians.
Your company is lucky to have a good customer care team and planning team including Ms. Chan and Ms. Lui. They are both attentive, polite and did a wonderful job in satisfying my requests and requirements. All in all I am thoroughly happy with the pesticide sessions and in particular, your staff.
I am writing to say thank you to your staff member Mr. Tung. Mr. Tung was very helpful and happy to communicate with his customers in the course of his job. I would like to express my appreciation to Mr. Tung, and thank him for performing his duties in such a conscientious and helpful manner.
"I would like to thank the two service technicians, Mr. Tung and Mr. Chan, who visited my home over the last month to perform pest control service.
They were exceptionally professional, knowledgeable, polite, and helpful! They provided clear explanations and useful guidance on what steps to take both during and after the service.
I also appreciated that they were thoughtful and flexible while working. Since I was not home for two of the appointments, I called them afterward to check on my home. They were very kind and took the time to thoroughly explain the situation over the phone, which I truly appreciate.
If I have friends who need pest control service, I would not hesitate to recommend these two technicians and your company."
Thank you very much for the excellent Rentokil pest control service. I am happy with the results—my house is now cockroach free! This marks my fourth contract with your company.
I would like to specially thank your technician, Mr. Mak. Mr. Mak knows his job very well, he has been visiting my old house and it is due to him that the new house is free of cockroaches. Mr Mak Chi Kong is a valuable asset to your organization and is very good at his work. Please say a special thanks to him from my side.
I also want to thank Joan from the planning team. You are consistently helpful and always ready to assist customers with your prompt replies. Overall, I am a very happy Rentokil customer.
The bedbug treatment team was particularly exceptional, with Mr. Tung and Mr. Lok. The team was always on time or even early for each appointment, and they were very professional and patient answering every question and concern we had about bedbugs.
In fact, Mr. Tung went one step further and gave us his contact to reach out if we had any questions between each session. It was great to see they took the time to be very thorough and detailed with treating all the nooks and crannies, and problem areas. We would definitely recommend their services to our friends and family.
Thanks for the successful pest control treatment for our home.