A hotel, a trash room, and a major odor problem — resolved

Luxury hotel properties pride themselves on providing an exceptional guest experience. With opulent lobbies, high-quality furnishings, concierge services to help guests, 5-star restaurants, and everything polished to a high shine, attention is given to every detail. 

An unpleasant odor can quickly ruin that experience, deter customers, pose employee health concerns, disrupt operations, and more.

For one high-end hotel set in the heart of Tennessee, this was the very real problem they faced. To make matters worse, rising temperatures in early spring only exacerbated the problem. In our latest case study, discover how Rentokil was able to solve its odor problem for good.

A problematic trash room

For this 500+ room property, the odor problem emanated from a large trash room – creating a sour, off-putting smell that wafted into guest-facing areas of the property. 

The trash room was also situated near an active loading dock and receiving area. Odors from the trash room led to increased pest attraction on the loading dock. Consequently, it created a further risk for the property from disease-spreading flies, rats, mice, ants, and cockroaches.

As temperatures began to rise in the spring, the odor problem only increased for the property. That's when the hotel's Director of Engineering turned to Rentokil for help.

GENIE Max: An unmatched solution for difficult odor challenges

After an initial meeting to assess the challenge, Rentokil determined that the property was an ideal candidate for GENIE Max, a radically-effective odor management system. 

With the ability to serve up to 600,000 cubic feet through 4 nebulizer heads on a single control panel, GENIE MAX was designed to address odor challenges in large-scale spaces like the trash room. 

Unlike other odor remediation solutions on the market, GENIE Max doesn't use heavy masking agents to cover up odors. Instead, the system uses a patented light, fresh solution, specially formulated to neutralize odors at the molecular level.

With hope that GENIE Max could resolve the problem they'd be trying to solve for some time, the hotel agreed to a brief trial, using 2 nebulizer heads and the Grapefruit Fresh scent. 

To find out the outcome of this heat-fueled odor challenge and see how a power outage played a role in the end result, download our case study.

Need help with tough odors in your business? 

If your business is battling an odor problem, Rentokil can help. Connect with us today to request your FREE GENIE MAX site consultation. One of our experts will be happy to assist you and soon you'll be able to stop odors for good.