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Residential pest control - Year round home protection plans

Rentokil Initial Pty Ltd ABN 98 000 034 597, trading as Rentokil Pest Control (“RPC”), agrees to supply a Pest Control Inspection and Treatment Program (the “Service Plan”) at the specified areas of the Premises described above for the Fees (incl  GST) in relation to those Pests described in this document(if applicable) in accordance with these terms and conditions. Customer’s furniture and equipment is excluded unless referenced in this agreement for inspection and/or treatment. Additional areas or pests will be subject to a separate survey and proposal.

2. Acceptance: The Customer’s acceptance of these terms may be confirmed either by signing this document, acknowledging these terms via an online portal, confirming its acceptance by email or allowing RPC to perform the Service Plan.

3. Coverage: The Service Plan is set out in Schedule 1 to this Agreement.  Any termite treatment recommended to the Customer will be in addition to the Service Plan fees and subject to the terms and conditions for our termite treatments. Reports will be provided to the Customer at the time of the Service or forwarded to the Customer at the email address specified above.

4.  Additional Service Visits-important conditions
In the unlikely event the Customer notices fresh signs of pests between regular visits by RPC, the Customer must immediately notify RPC who will carry out additional work to solve the problem. This additional work may be carried out at an additional charge, or without further charge to the Customer, depending on the Service Plan set out in Schedule 1. Additional services are subject to the Customer implementing any actions recommended by RPC.  Additional services will only be delivered for Pests covered by this Agreement and will not cover termite elimination, preventative or monitoring systems and additional termite inspections other than the annual inspection included in the Service Plan. RPC will provide recommendations for achieving effective Pest control (see clause 9). 

5. Term: The Service Plan is a monthly subscription, which     will operate until such time as it is terminated by either party giving at least two (2) calendar months written notice of termination. The Customer acknowledges that any failure to provide this notice will result in the Customer being liable for amounts equal to the fees for the two (2) months period. The pest control protection offered by the Service Plan will only be in effect during the term of the agreement. Upon termination, if RPC has not completed the required minimum number of service visits, the Customer will be entitled to a credit or refund calculated on a pro rata basis after appropriate deductions in respect of the Service Costs

6. Fees: Fees as set out in this agreement include GST. The Fees are based on the services and equipment required allowing for set up costs, materials and equipment costs, service support and administration costs (“Service Costs”). If RPC agrees to accept a reduction or cancellation of any part of the Service Plan, any variation to the fees must take account of these Service Costs so the fees may not be varied pro rata to the change in the Services. Fees will be invoiced monthly and paid by direct debit. Where RPC has not completed the required minimum number of service visits, the Customer will be entitled to a credit or refund calculated on a pro rata basis after appropriate deductions in respect of the Service Costs. 

7. Interest on over dues & No Deductions: Interest is payable by the Customer on overdue amounts payable to RPC from the end of the due date until the date on which the debt is paid at a rate of two per cent (2%) above the rate charged by RPC’s bank on overdrafts for less than one hundred thousand dollars ($100,000.00). The Customer may not deduct or withhold any amount (whether by way of set off, counterclaim or otherwise) from any money owing to RPC.

8. Pricing Review: No more than once annually, RPC may review and increase the fees by minimum one month’s prior notice emailed to the Customer. If the Customer does not accept the fee increase, the Customer may terminate this Agreement in accordance with clause 5. 

9. Treatment effectiveness: RPC will deliver the Plan in a competent and professional manner taking into account these terms. The ongoing effectiveness of the pest control provided depends on the Customer implementing RPC’s recommended hygiene, housekeeping and property maintenance procedures. The Customer acknowledges that pest treatment may also be rendered ineffective by disturbing treated areas, building alterations, renovations and introducing untreated or infested materials to the property that encourage pest activity. 

10. RPC Equipment: The Customer agrees to take reasonable care of RPC owned equipment installed at the premises by RPC as part of the Plan and to follow any instructions given by RPC in relation to the equipment and its use. All such equipment shall remain the property of RPC and the Customer agrees not to move or modify the equipment including removing any label indicating the equipment belongs to RPC. The Customer accepts all costs for installing the equipment and of rectifying any damage caused to the equipment including loss, theft or damage caused by fire. The customer agrees to immediately inform RPC if the equipment is damaged or removed. RPC is entitled to replace any item of equipment at any time at its sole discretion provided the replacement item is of an equivalent or better standard and upon replacement the replaced item is subject to these terms and conditions.

11. Pest Inspection and Treatment: All pest inspections undertaken as part of the Plan will be based upon a visual inspection only limited to those areas and sections of the premises fully accessible and visible to the technician at the time and on the day of the inspection. Furniture, equipment, fittings and stock may conceal evidence of some pests that can only be revealed when these items are removed. The treatment will cover only those pests and areas described in this agreement. All other pests are excluded unless agreed by RPC in writing. 

12. Advice and recommendations: For pest services, RPC’s technician will provide a service report after each visit and provide advice and recommendations to the Customer to control and minimize pests and their habitat. These may cover hygiene, housekeeping, stacking, storage and maintenance. RPC may elect to terminate this agreement if a Customer fails to implement recommendations necessary to eliminate factors or conditions contributing to Pests and the re-infestation by pests. 

13. Access and Safety: The Customer must ensure that RPC’s staff and other authorised personnel (“Personnel”) have full and safe access (free of any health and safety hazards and risks) to the relevant areas of the premises and all facilities such as water and electricity that RPC may reasonably require to provide the services during business hours or at times agreed with the Customer.  The Customer must advise the RPC technician before the commencement of any service of any health and safety risks including the presence of asbestos.     
The Customer must also provide RPC with all necessary information, instructions, documentation and co-operation required by RPC. RPC will comply with all reasonable security and safety instructions of the Customer while present at the Customer’s premises.

14. Customer Co-operation: The Customer must comply with all advice and instructions provided by RPC to the Customer including any relating to pesticides and equipment usage and the health and safety of persons using the premises during and following the completion of any service. 

15. Damage to Utilities: If delivery of the Plan requires drilling or cutting any materials, the Customer will be responsible for identifying the location of all utility services to the property including water and drainage pipes, electrical and telephone cables, gas pipes etc. RPC will exercise due care in performing any drilling or cutting but the Customer will be liable for any damage caused by penetration to any such services unless caused by the negligence of RPC.

16. Reliance on Service and Report: All reports provided by RPC in relation to the Plan are provided solely for the benefit of the Customer named in the report. Neither this agreement nor any report may be assigned by the Customer to another person or relied upon by any other person without the prior written approval of RPC that may be given conditionally or withheld.

17. Service Confirmation: The Customer acknowledges that any of the following constitute proof of satisfactory performance of the Services by RPC:
(a) a customer service docket signed by the Customer; 
(b) an electronic record of the Customer’s signature recorded by RPC on a portable electronic; or
(c) for services undertaken at a specific Customer site, an electronic scan record recorded by RPC when RPC Personnel scans the bar code located at the site.
18. Indemnity: To the extent permitted by law, the Customer will indemnify RPC and its Personnel against all actions, claims, proceedings or costs (including legal costs on a full indemnity basis) which RPC may incur as a result of:
(a) any person alleging loss or injury due to the equipment not being used by the Customer or its staff or invitees in the manner recommended by RPC;
(b) any reliance placed on the content of a service or inspection report by any person other than the Customer who obtained the report from the Customer without the written approval of RPC,
except to the extent any loss or damage is caused by RPC or its Personnel.

19. Subcontractors: RPC may engage or employ any person, sub-contractor or agent to provide any of the services under this agreement and will be responsible for the performance of the delivery by that subcontractor of RPC’s obligations under this agreement.

20. Force Majeure: RPC will not be responsible for failure to meet any obligation if the failure results directly or indirectly from a cause beyond its control.

21. Bribery: The Customer and RPC agree:
(a) that they will not (nor allow anyone acting on their behalf) to offer, give, request or accept any undue financial or other advantage of any kind in any way connected with entry into this agreement; and
(b) they will each comply with all applicable laws related to bribery and corruption in connection with this agreement. Any failure to comply with this clause entitles the other party to terminate this agreement upon notice to the other party.

22. Termination: RPC may suspend the Services or terminate this agreement on immediate notice to the Customer if:
(a) the Customer is in breach of a material obligation and does not remedy that breach within two (2) business days of notice from RPC;
(b) the Customer breaches any other provisions and fails to remedy that breach (if capable of remedy) within ten (10) business days of notice from RPC: or
(c) the Customer becomes insolvent or deemed insolvent, bankrupt, ceases or threatens to cease to carry on business, a receiver, manager, administrator or anything having a similar effect occurs in relation to the Customer.
It is agreed that non payment, any modification or removal of any equipment without the approval of RPC, refusal to allow access to the premises to be serviced are material breaches of this agreement.

23. Removal of Equipment: On termination of this agreement, however that arises, RPC may remove all of its equipment in the Customer’s possession or control, and for that purpose may enter the premises and remove the equipment. RPC shall use all reasonable care in removing the equipment but shall not be responsible for restoring that part of the premises to the original state. If RPC is unable to remove the equipment the Customer shall be liable for the replacement value of the equipment that has not been recovered. 

24. Debt Collection: The Customer indemnifies RPC for all expenses incurred in relation to the recovery of debts owed by the Customer.

25. Privacy and Credit Reporting: The Customer authorises RPC, its Personnel or any related entities of RPC, subject to complying with the Privacy Act 1988, to use and disclose the personal information of the Customer for any purpose connected with this agreement or otherwise in accordance with the Rentokil Initial Privacy Policy which can be accessed at www.rentokil.com.au. Where the Customer is provided with credit, the Customer authorises RPC to do any of the following to assess the Customer’s application for credit under this agreement and, if the application is successful, to manage the credit account until the credit account is repaid in full and closed:
(a) obtain credit reports in respect of the Customer and its related entities from credit-reporting agencies;
(b) seek and/or disclose information about the Customer and its related entities (including any information about their credit worthiness, credit history, standing or capacity) which credit providers are permitted by the Privacy Act 1988 to supply, obtain or receive;
(c) disclose information about the application for credit under this agreement and, if the application is successful, about the credit account and any credit provided to a credit-reporting agency in order to obtain information or credit reports;
(d) disclose information including identity particulars, the fact that the Customer has applied for credit and details of payments which are overdue more than sixty (60) days to credit-reporting agencies and other credit providers; and
(e) disclose information about the Customer and its related entities to any person considering acting as a guarantor of the Customer.

26. Entire Agreement: This agreement supersedes and replaces all previous agreements between the parties in relation to pest control services and contains the entire agreement between them as to its subject matter. To the extent permitted by law, RPC expressly excludes all warranties, guarantees, representations and conditions except as may be made by RPC to the Customer in writing.

27. Liability: To the extent permitted by law:-
(a) RPC will not be liable for any loss of profits or revenue, loss of business, wasted expenditure or any form of indirect or consequential loss arising out of or in connection with this agreement, the supply of the services, the equipment or the sale of any goods.
(b) where a claim relates to a guarantee or warranty under the Australian Consumer Law, RPC’s total aggregate liability to the Customer under or in relation to this agreement (including in contract, negligence, tort or any common law or statutory right) is limited at RPC’ option to:
(i) in relation to claims relating to services, the resupply of the services or the costs of resupply of the service; or
(ii) in relation to claims relating to goods, the resupply of the costs or the cost of re supply of the goods.
(c) in all other circumstances, the liability of RPC to the Customer (including in contract, negligence, tort or any common law or statutory right) under this agreement will not exceed the fees received by RPC from the Customer pursuant to this agreement.

28. Statutory Warranty
RPC's  goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service Plan, the Customer is entitled:
(a)    to terminate this agreement; and
(b)    to a refund for the unused portion, or to compensation for its reduced value.
The Customer is also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, the Customer is entitled to have the failure rectified in a reasonable time. If this is not done, the Customer is entitled to a refund for the goods and to terminate this agreement and obtain a refund of any unused portion.
The Customer is also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. The benefits to the Customer given by this warranty are in addition to other rights and remedies of the Customer under applicable laws relating to the Service Plan. 

29. General: 
(a) This agreement may only be amended in writing signed by both parties.
(b) A reference to ‘writing’ or ‘written’ includes electronic mail.
(c) If any provision of this agreement is illegal, invalid or unenforceable it may be severed without affecting the enforceability of the other provisions.
(d) The Customer may not assign its rights under this agreement without the prior approval of RPC.
(e) Each indemnity in this agreement is a continuing obligation separate and independent from the other obligations of the party giving the indemnity and survives termination or expiry of this agreement.
(f) This agreement is governed by the laws of the State or Territory where the services are being provided to the Customer and the parties submit to the jurisdiction of the courts of that State or Territory.




  • One scheduled cockroach, and and spider treatment
  • One mosquito treatment accompanying your above pest control service
  • One schedule termite inspection during winter
  • One additional cockroach, ant, and spider treatment - the Customer to advise RPC when this is required
  • One complimentary call out for cockroaches, ants and spiders     


  • Termite treatments
  • Unlimited call outs 



  • Two scheduled pest control services, covering 35 pest species
  • One mosquito treatment accompanying your above pest control service
  • One schedule termite inspection during winter
  • One additional pest control service covering 35 pest species- the Customer to advise RPC when this is required
  • Unlimited call outs covering 35 different pest species


  • Termite treatments