Residential Frequently Asked Questions

What types of pests do you handle?

• We handle a wide range of pests, including rodents, insects (such as ants, cockroaches, and bed bugs), birds, and wildlife. If you're dealing with a specific pest problem, please contact us for tailored solutions.

Do I need to leave my house during the treatment?

• In most cases, you do not need to leave your house. However, for certain treatments, we may recommend that you and your pets vacate the premises for a few hours. Our technician will provide you with specific instructions based on the treatment plan.

How much does pest control service cost?

• The cost of pest control service varies based on factors such as the type of pest, the size of the infestation, and the treatment required. We offer free quotes to provide you with an accurate estimate for your specific situation.

How quickly can I expect service after booking?

• We aim to provide service within 2 to 3 days of your booking, depending on availability and the urgency of your situation.

How often should I have pest control done in my home?

• We recommend regular pest control services every 6 to 12 months to keep your home pest-free. For areas prone to infestations, more frequent treatments may be needed. As seasons change so do pests; Ask us about our Year Round Home Protection plans.

What should I do to prepare for a pest control service?

• Preparation may vary depending on the treatment, but generally, we recommend clearing the areas to be treated and removing any food or items that could be exposed.

How long does the treatment take?

• Most residential treatments take between 1 to 2 hours, depending on the size of your home and the extent of the infestation.

Can I be present during the treatment?

• Yes, you can be present during the treatment. Our technicians will explain the process and any safety precautions you need to take.

How effective are your treatments?

• Our treatments are highly effective and designed to eliminate pests while preventing future infestations. We also offer follow-up services if needed.

Will the pests come back after treatment?

• While our treatments are designed to be long-lasting, pests can sometimes return. If this happens, we offer follow-up visits to address the issue.

What should I do if I see pests after treatment?

• It’s normal to see some pest activity after treatment as the pests are flushed out. If the problem persists after a few days, please contact us for a follow-up.

How do I prevent pests from returning?

• Regular maintenance, proper sanitation, and sealing entry points are key to preventing pests from returning. We provide guidance on pest prevention as part of our service.

What is included in your pest control service?

• Our service includes a thorough inspection, targeted treatment, and advice on how to prevent future infestations. We tailor our approach to your specific pest problem.

Can you help with a specific pest problem like termites or ants?

• Yes, we have specialised treatments for specific pests such as termites, ants, spiders, and rodents. Our technicians are trained to handle a variety of pest issues.

Are your technicians licensed and insured?

• Yes, all our technicians are fully licensed and insured, ensuring professional and reliable service.

How can I identify a pest infestation in my home?

• Common signs include droppings, damage to food packaging, unusual odours, and seeing pests themselves. If you notice any of these signs, it’s time to call a professional.

Is Rentokil available in my area?

• Yes, Rentokil has a wide network across Australia. Check our website or call to confirm availability in your location.

Do you offer same-day service?

• We strive to provide same-day or next-day service, depending on availability and urgency.

Do I need to sign a contract for your services?

• This depends on the service. Some may require ongoing contracts, others can be one-off. Our team will explain the options.

Do you offer guarantees on your treatments?

• Yes, we offer guarantees on many services. Specifics depend on the pest and treatment plan.

Are your pest control products safe for children and pets?

• We use products safe for humans and pets when applied correctly. Technicians take precautions and provide safety instructions.

What if I have allergies or sensitivities to chemicals?

• Inform us when booking. We can offer alternative treatments or take extra precautions.

Can you provide a detailed report of the treatment?

• Yes, we provide a report outlining inspection findings, treatment, and prevention recommendations.

Do you offer any discounts or promotions?

• We often have seasonal promotions or discounts. Check our website or call to inquire.

Can I reschedule or cancel my appointment?

• Yes, with sufficient notice. Refer to our cancellation policy.

How can I tell if I have termites?

• Signs include mud tubes, discarded wings, and damaged wood. Get a professional inspection if you suspect termites.

What types of ants do you treat?

• We treat various ant species, including black ants, white ants (termites), fire ants, and carpenter ants.

How do I get rid of cockroaches in my kitchen?

• Professional treatment is often most effective. We'll identify the species and implement a targeted plan.

Can you help with bed bugs?

• Yes, we specialise in bed bug treatments. We'll conduct an inspection and implement a multi-step plan.

What's the best way to prevent rodents from entering my home?

• Seal cracks/holes, store food in airtight containers, and keep your property clean and clutter-free.

How do I know if I have fleas in my house?

• Signs include pets scratching, small red bites on humans, and tiny black specks on furniture/bedding.

Can you help with bird control?

• Yes, we offer bird control solutions like netting, spikes, and deterrents.

Do you offer treatments for spiders?

• We can treat spider infestations indoors and outdoors. We'll identify the species and implement the appropriate treatment.

Can you help with possums or other wildlife in my roof?

• Yes, we offer humane wildlife removal and relocation. We'll also seal entry points.

Do you treat mosquitoes?

• We offer mosquito control solutions, including larviciding and adult mosquito treatments.

Do you offer pre-purchase pest inspections?

• Yes, we provide pre-purchase pest inspections to identify existing or potential issues.

Can you help with commercial pest control?

• Yes, we have a dedicated commercial pest control division.

Do you offer termite inspections and treatments?

• Yes, we specialise in termite inspections and treatments using advanced technology.

Can you install termite barriers?

• Yes, we can install both physical and chemical termite barriers.

Do you offer any preventative pest control services?

• We offer various preventative services, including inspections, barrier treatments, and monitoring programs.

Can you help with pest problems in my garden?

• Yes, we can treat garden pests like snails, slugs, aphids, etc.

What makes Rentokil different from other pest control companies?

• Rentokil has over 90 years of experience and a global network. We use innovative technology and proven techniques.

Do you have any certifications or accreditations?

• Yes, we hold various certifications demonstrating our commitment to quality and safety.

Do you use environmentally friendly pest control methods?

• We prioritise environmentally responsible practices and use products with minimal impact whenever possible.

Can I get a free quote for your services?

• Yes, we offer free, no-obligation quotes. Request one online or by calling us.

Do you have any customer testimonials or reviews?

• Yes, you can find them on our website and other review platforms.

What if I'm not satisfied with the service?

• We have a customer satisfaction guarantee. We'll work with you to address any issues.

Do you offer any emergency pest control services?

• Yes, we offer 24/7 emergency pest control.

Can you provide advice on how to prevent pests in the future?

• Yes, our technicians will provide personalised prevention advice.

Do you offer any warranties on your termite treatments?

• Yes, we offer warranties. Specifics depend on the treatment plan.

Can you treat pests in my car?

• We can treat certain pests in cars, like ants or cockroaches. Contact us for more information.

What are the most common pests in my area?

• Common pests vary by location and season. Our local technicians are familiar with them.

Are there any specific pest concerns during certain seasons?

• Yes, certain pests are more active in specific seasons.

Do you offer any seasonal pest control packages?

• We may offer seasonal packages or discounts. Inquire about current offers.

Are there any local regulations or restrictions on pest control?

• There may be local regulations. Our technicians are knowledgeable about them.

Can you help with pest problems specific to my type of property?

• Yes, we tailor treatments to your property, whether it's an apartment, house, farm, etc.

How can I book a pest control service with Rentokil?

• You can book online through our website, call our customer service line, or use our mobile app.

What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, cash, and online payments.

Do you offer financing options for pest control treatments?

• We may offer financing options for certain services. Inquire with our team for details.

Can I get a quote online?

• Yes, you can request a free quote online through our website.

Do you have any special offers for first-time customers?

• We may have special offers for first-time customers. Check our website or call to inquire.

Do you offer any loyalty programs or discounts for repeat customers?

• Yes, we have a loyalty program that rewards repeat customers with discounts and other benefits.