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Commercial Frequently Asked Questions

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  1. What types of pests do you handle?

    • We handle a wide range of pests, including rodents, insects (such as ants, cockroaches, bed bugs, and Stored Product Insects), birds, and wildlife. If you're dealing with a specific pest problem, please contact us for tailored solutions.

  2. How often should pest control services be performed for commercial properties?

    • The frequency of pest control services depends on the type of business and the level of pest activity. Many businesses benefit from regular monthly services, but some may require more frequent visits.

  3. Can Rentokil provide pest control services for multiple locations of my business?

    • Yes, Rentokil can manage pest control services for multiple locations and offer tailored plans to meet the specific needs of each site.

  4. How do you tailor pest control services for different industries?

    • We understand that different industries have unique pest control needs. Our services are customised based on your industry’s regulations, the type of pests common to your sector, and your specific business requirements.

  5. Is there a disruption to business operations during treatment?

    • We strive to minimise disruption to your business. Treatments can be scheduled outside of business hours, and our technicians work efficiently to ensure minimal interference.

  6. Can you provide pest control services outside of business hours?

    • Yes, we offer flexible scheduling, including after-hours and weekend services, to accommodate your business needs.

  7. What is the cost of commercial pest control services?

    • The cost depends on factors such as the size of your facility, the type of pests, and the frequency of service. We offer customised quotes based on your specific needs.

  8. Do you offer ongoing pest management plans?

    • Yes, we provide ongoing pest management plans that include regular inspections and treatments to keep your business pest-free year-round.

  9. How do you ensure compliance with industry regulations?

    • Our services are designed to meet industry-specific regulations, including food safety standards. We provide documentation and reports as required for audits and inspections.

  10. What should I do to prepare my business for a pest control service?

    • Preparation steps will be provided based on the treatment. Generally, this includes clearing areas to be treated and ensuring there is access to all necessary areas.

  11. How long will the treatment take?

    • Treatment times vary depending on the size of your facility and the extent of the infestation. We’ll provide an estimated time during the consultation.

  12. Can you treat large commercial facilities like warehouses or office buildings?

    • Yes, we have experience handling large facilities and can provide comprehensive pest control solutions tailored to your property’s size and layout.

  13. What steps should I take if I notice pests between services?

    • If you notice pests between scheduled services, contact us immediately. We’ll arrange for a technician to address the issue as part of your ongoing service plan.

  14. Do you offer emergency pest control services?

    • Yes, we provide emergency pest control services to address urgent infestations. Contact us as soon as possible, and we’ll prioritise your service.

  15. Will your treatments affect our inventory or stock?

    • We take precautions to protect your products during the pest control process.

  16. How do you monitor and report on pest activity?

    • We use advanced monitoring tools and provide detailed reports on pest activity, treatment effectiveness, and recommendations for further prevention.

  17. Can you provide proof of service for audits or inspections?

    • Yes, we provide comprehensive documentation, including service reports and treatment records, to meet audit and inspection requirements.

  18. Do you offer training for staff on pest prevention?

    • Yes, we offer training sessions for your staff to help them identify signs of pest activity and understand best practices for pest prevention.

  19. How quickly can I expect a response after contacting Rentokil?

    • We aim to respond to inquiries within 24 hours or less.

  20. Can I schedule a free site inspection?

    • Yes, we offer free, no-obligation site inspections to assess your pest control needs.

  21. Do you have experience in my specific industry?

    • We have extensive experience across various industries. Contact us to discuss your specific needs.

  22. What areas of Australia do you service?

    • We service all major metropolitan and regional areas across Australia.

  23. Are your technicians certified and trained?

    • Yes, all our technicians are fully licensed and receive ongoing training.

  24. Do you offer discreet pest control services?

    • Yes, we understand the importance of discretion. Our technicians use unmarked vehicles and uniforms.

  25. Can you provide references from other businesses you've serviced?

    • Yes, we can provide references upon request.

  26. How do I know if I'm getting the best value for my money with Rentokil?

    • We offer competitive pricing and customized solutions for effective pest control.

  27. What sets Rentokil apart from other pest control companies?

    • We have a global network of experts, innovative technology, and a commitment to sustainability and customer satisfaction.

  28. Can you help with German cockroach infestations?

    • Yes, we have specialised treatments for German cockroaches.

  29. How do you handle bird infestations in large warehouses?

    • We offer bird control solutions tailored to large spaces, including netting and bird spikes.

  30. Can you identify and treat pests in stored grains and commodities?

    • Yes, we have expertise in identifying and treating pests that infest stored products.

  31. Do you offer solutions for pest problems in outdoor dining areas?

    • Yes, we can help control flies, mosquitoes, and other pests that can disrupt outdoor dining.

  32. Can you provide pest control for sensitive environments like hospitals or laboratories?

    • We have specialised solutions for sensitive environments, using low-impact treatments and strict hygiene protocols.

  33. How do you prevent cross-contamination during pest control treatments in food handling areas?

    • Our technicians follow strict hygiene practices and use targeted treatments.

  34. Can you help with pest issues in multi-story buildings?

    • Yes, we have the expertise and equipment to handle pest control in multi-story buildings.

  35. Do you offer pest control solutions for specific equipment or machinery?

    • We can tailor treatments to protect sensitive equipment and machinery.

  36. Can you help with pest problems in landscaping and outdoor areas?

    • Yes, we offer solutions for pests that affect lawns, gardens, and other outdoor areas.

  37. Do you have any specific solutions for seasonal pest problems?

    • We offer seasonal pest control programs to address pests prevalent during certain times of the year.

  38. What is PestConnect?

    • PestConnect is our digital pest control system that uses connected devices for 24/7 monitoring and reporting.

  39. How does PestConnect benefit my business?

    • PestConnect provides real-time insights into pest activity, enabling proactive treatments.

  40. Can I access PestConnect data remotely?

    • Yes, you can access data and reports through a secure online portal.

  41. Is PestConnect suitable for all types of businesses?

    • PestConnect is adaptable to various businesses and can be customized.

  42. Can you provide assistance with compliance audits?

    • Yes, we can help you prepare for and pass pest control audits.

  43. Do you offer pest control solutions for businesses exporting goods?

    • We can help you meet export requirements and prevent pest infestations.

  44. Can you provide documentation for pest control treatments?

    • Yes, we provide detailed service reports and documentation.

  45. Do you offer any training or certification programs for my staff?

    • Yes, we can provide on-site training on pest awareness and prevention.

  46. Can you help me develop a pest management plan for my business?

    • We can work with you to create a comprehensive pest management plan.

  47. Do you offer any warranties or service guarantees?

    • Yes, we offer warranties and service guarantees on many solutions.

  48. Can you provide recommendations for improving sanitation and hygiene practices?

    • Our technicians can identify areas for improvement and provide recommendations.

  49. Do you offer any preventative pest control measures for new construction projects?

    • Yes, we can implement preventative measures during construction.

  50. Can you provide pest control services for special events or outdoor gatherings?

    • Yes, we can provide temporary pest control solutions for events.

  51. Do you offer any discounts for multiple services or long-term contracts?

    • We may offer discounts or bundled packages. Contact us for details.

  52. What is Rentokil's approach to sustainability in pest control?

    • We are committed to using sustainable practices and minimising our environmental impact wherever possible.

  53. Does Rentokil have any industry awards or recognitions?

    • Yes, we have received numerous awards for our expertise and innovation.

  54. Can I access my Rentokil service history and reports online?

    • Yes, you can access your service history and reports through our online portal.

  55. Does Rentokil offer any pest control research and development?

    • We invest in research and development to stay at the forefront of pest control technology.

  56. How can I provide feedback on my Rentokil service experience?

    • You can provide feedback through our online portal, by phone, or by speaking with your technician.

  57. What if I'm not happy with the service provided by Rentokil?

    • We have a customer satisfaction guarantee. Contact us, and we'll work to resolve the issue.

  58. Can Rentokil help with pest identification if I'm unsure what the pest is?

    • Yes, our technicians are trained in pest identification.

  59. Do you offer any training or educational resources for businesses on pest prevention?

    • We can provide on-site training and educational materials.

  60. Can Rentokil provide ongoing monitoring and preventative services after the initial treatment?

    • Yes, we offer ongoing monitoring and preventative services.

  61. How does Rentokil handle confidential information about my business and pest control needs?

    • We maintain strict confidentiality and handle all client information with care.

  62. Can Rentokil provide recommendations for improving building maintenance to prevent pest entry?

    • Yes, our technicians can assess your property and provide recommendations to prevent pest entry.