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Bed bug control service – preparation checklist

How to prepare for your Rentokil treatment. Prior to the service, the pest control technician will thoroughly explain what treatment they will be performing, highlight any safety protocols and answer any questions you may have.

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Customer preparation checklist Bed bugs

Customer preparation checklist

 

Residential customers
Commercial customers
Rentokil technician checking for bed bugs with torch

Important safety information about your service:

Follow these essential preparation steps to ensure a safe, efficient, and highly effective professional pest control service:

  • Your health is our number one priority. Most insecticides used by Rentokil are considered of low mammalian toxicity.
  • Customers must not be present in the area where treatment is being applied.
  • If a member of the household is pregnant or suffers from respiratory illness, it is advised they do not return to the premises for a minimum of 4 hours after treatment is complete.
  • Babies and young children should also not return to the premises for a minimum of 4 hours after treatment is complete.

At Rentokil, we care about your comfort and safety. 

If you have any questions regarding your service, call us on 1300 307 810.

Residential customer checklist

Step 1 - What to do now

Ensure infested rooms are kept closed upon the detection of bed bugs.

Step 2 - What you need to do before your service

  • Where possible, beds and other infected areas should be dismantled to allow thorough treatment.
  • Wardrobes, drawers etc. should be emptied and contents should be washed at 60 degrees or above for 1 hour minimum and dried in a hot air dryer.
  • Make arrangements for your family and pets to be away from your home for a few hours (Note: babies, young children, pregnant women and and people with respiratory problems should not return to the home for at least 4 hours after treatment).

Step 3 - What we’ll do during your service

  • The pest control technician will complete a full pest-risk assessment prior to conducting any treatment.
  • Be prepared to explain to the pest control technician exactly where you are seeing pests—or have seen them in the past.
  • Customers and pets must vacate the premises during the treatment. Re-enter the space only when the treatment has completely dried, approximately 2-4 hours after. (Note: babies, young children, pregnant women and people with respiratory problems should not return to the home for at least 4 hours after treatment).
  • Our technician will place a waterproof cover between the mattress and the bed sheet to reduce the risk of making contact with any pesticide residue.

Step 4 - After your service

  • Bed bug activity may still be present for several days after initial treatment but will decline over the following weeks.
  • Do not vacuum floors and upholstery for at least 10 -14 days.
  • After two weeks, vacuum to remove all dead insects and ensure vacuum filters are emptied and vacuum bags are disposed of immediately.
  • Your technician will provide you with a pest treatment report outlining the work completed on your property. This will include recommendations and measures to take to avoid a re-infestation in your home or business.

Commercial customer checklist

Step 1 - What to do now

Ensure infested rooms are kept closed upon the detection of bed bugs.

Step 2 - What you need to do before your service

  • Prior to our treatment all bed linen, curtains and clothing should be removed and washed in the hottest wash possible and / or dried in hot air clothes dried.
  • All loose articles should be removed from the floor.
  • Where possible, beds and other known harbours should be dismantled to allow thorough treatment.
  • Wardrobes, drawers etc should be emptied of contents which should be washed on the hottest wash cycle possible and/or dried in hot air drier.

Step 3 - What we’ll do during your service

  • The pest control technician will complete a full pest-risk assessment prior to conducting any treatment.
  • Be prepared to explain to the pest control technician exactly where you are seeing pests—or have seen them in the past.
  • Customers and pets must vacate the premises during the treatment. Re-enter the space only when the treatment has completely dried, approximately 2-4 hours after. (Note: babies, young children, pregnant women and people with respiratory problems should not return to the home for at least 4 hours after treatment).
  • Our technician will place a waterproof cover between the mattress and the bed sheet to reduce the risk of making contact with any pesticide residue.

Step 4 - After your service

  • There should be no re-entry until treatment has completely dried, 2-4 hours afterwards.
  • For infested hotel rooms, the room must be kept closed upon bed bugs being detected until the treatments are completed.
  • Do not vacuum floors and upholstery for at least 10-14 days. (Ensure vacuum bags are disposed of immediately). All floor areas should be cleaned regularly.
  • Remove past signs of infestation e.g. blood spotting and excreta on the wall to avoid future confusion.
  • Bed bug activity may be observed for several days after initial treatment, this is not unusual. 

Any questions or feedback?

We’re here to help and are committed to delivering the best possible service. We’d love to hear from you, so please get in touch via [email protected] if you have any questions or feedback.

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