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Pest control for retail stores

Commercial pest control services for retail businesses to protect brand reputation and the well-being of customers.


With their numerous entry points and busy shopping spaces, retail stores are particularly susceptible to pests. This issue is often worsened by open storefronts, frequent deliveries, and storage areas offering ample hiding spots for pests. In the retail industry, it's essential to maintain an environment protected from pests to ensure a comfortable shopping experience for customers. As a responsible retailer, you understand the importance of strict pest control measures to protect your store's integrity, merchandise, and overall reputation.


Rentokil’s pest control solutions for retail stores

Maintaining a pest-free environment is essential for all retail businesses. The presence of pests can compromise the quality of your products and erode the trust and reputation you've established with your customers. Across all areas, from the sales floor to the storage room, we offer solutions aimed at reducing risks, upholding high hygiene standards, safeguarding inventory, and collaborating with you to assure both staff and customers that your business is prepared and actively operating.

Regular inspections and risk assessment

Regular inspections and detailed risk evaluations are essential for successful pest management. Our skilled technicians conduct thorough inspections, pinpointing possible entry points, hiding spots, and favourable conditions for pests. We work in partnership with you to develop customised solutions, ensuring the continuous protection of your property.

Integrated Pest Management (IPM)

Our IPM program focuses on prevention rather than treatment. This method concentrates on finding and addressing the underlying causes of pest infestations instead of just tackling the visible signs. Our professionals collaborate with retail businesses to create tailored IPM strategies specifically designed to meet each location's distinct pest control requirements. Through a blend of proactive strategies and focused treatments, we deliver a comprehensive solution for pest management.

Our leading digital pest control solutions detect and capture pests and alert our technicians of pest activity. Digital pest management has revolutionised how we control pests, providing new levels of efficiency and control, enabling you to proactively monitor, manage and prevent pests in multiple facilities.

Our ILTs utilise advanced LED technology to lure and capture flying insects, offering a highly effective and eco-friendly approach to managing pests. These ILTs are crafted to blend seamlessly into various settings, being unobtrusive and easy to maintain. They are ideal for a variety of retail spaces, including prominent customer-facing areas, general storage, and warehouse sections.

Birds can present considerable problems for retail businesses. Their presence can lead to contamination issues, spread of diseases, and damage to building structures. To address this, our bird control solutions utilise a variety of humane and effective methods to keep birds at bay. These strategies may involve setting up bird spikes, netting, and other deterrents tailored to safeguard your retail environment effectively.


What to expect from Rentokil

Rentokil is your trusted partner when it comes to pest control for retail businesses. With our extensive experience, industry expertise, and commitment to delivering exceptional service, we provide comprehensive solutions tailored to meet your specific needs. Here's what you can expect when you choose Rentokil as your pest control provider:

Ongoing support and monitoring

We provide ongoing support and maintenance to ensure long-term pest prevention. Our team of experts is always available to provide advice and assistance whenever needed.

Global reassurance

Rentokil ensures high-quality, consistent solutions across all Australian customer sites. With operations in over 80 countries, we work to rigorous Standard Operating Practices and service solutions that support local laws and regulations.

Sustainable solutions

Our solutions are designed to be effective whilst minimising the impact on the environment. We also use integrated pest management (IPM) techniques that focus on preventing pest problems before they occur, minimising the need for pesticides.

How we deliver

Integrated pest management

Rentokil employs a five-stage approach to pest control, focusing on strategic preventative measures rather than a tactical reactive program.

Design and construction

Pest control starts with the design and construction of the building; the internal and external layout as well as construction materials. The design and construction in itself should prevent harbourage of pests - deny access through doors, windows, vents, pipe work, drains etc. and minimise risk of access during business operations.

Pest control practices and training

Rentokil plans the actions needed to prevent a pest infestation, including physical, cultural and chemical methods and will provide recommendations to specify:

  • physical controls: maintenance of buildings to prevent access;
  • cultural controls: change operating procedures to prevent infestations, specify the frequency of monitoring, responsible persons, monitoring activities, reassessment and document of activities; 
  • sanitation controls: removal of food sources such as waste, spills and inappropriately stored food; removing harbourage;
  • chemical controls: how to eliminate pests with safe and approved pesticides suitable for use around businesses storing , preparing and displaying fresh and packaged foods and where members of the public are present;
  • an inspection regime to detect the presence of pests as early as possible, around and in buildings, in fittings, equipment, stored and displayed products and incoming supplies;
  • training of personnel;
  • document the control measures specified; to be made available for a review team and auditors/ inspectors

Pest monitoring and maintenance

Implement the control measures that provide the most effective results and ensure safety:

  • appoint trained personnel to be responsible for each area of the control measures. This can include appointment of internal or external experts for monitoring pests;
  • Assign adequate resources to implement the measures;
  • Implement the control measures and inspection regime according to plans;
  • Record actions and results in accordance with standards and legislative requirements

Response to pest outbreaks

In the event of a pest outbreak, clear identification of the pest is essential to determine the most appropriate control methods and preventive actions needed to avoid re-infestation. 

  • Pest species - Different species of closely related pests have different behaviour and biology that will require tailored treatment for best results
  • Origin - Has the pest been introduced in delivered goods or gained entry due to structural defects, poor maintenance, poor hygiene, decaying goods etc.
  • Potential damage - Does it pose a food safety risk to fresh, prepared or packaged goods; can it damage equipment, fittings or building structure
  • Potential harbourage - Conduct an inspection of the building and surroundings to identify harbourage places
  • Quantity - Estimating the quantity of pests will provide an indication not only of the extent of the problem but how long they have been established on the premises
  • Conducive conditions - Pests could be present due to supplier or transport issues, or environmental conditions which encourage or trigger pest infestations

Evaluation of the pest control program

Evaluate the effectiveness of the pest control program, this can include:

  • examining pest control operations;
  • reviewing operating procedures to reduce food sources, harbourage and contamination;
  • review preventive maintenance procedures;
  • documentation of the review;
  • recommend changes and improvements to the IPM program;
  • implement the recommended changes to the IPM program

Find Rentokil pest control technicians near you

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About Rentokil

Our mission is to protect people, enhance lives, and preserve our planet. We do that by creating groundbreaking pest control innovations, making our service solutions more sustainable, and positively impacting communities where we live and work.