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myRentokil FAQ

Against a backdrop of increasing global trends, businesses in the food processing and pharmaceutical industry are under pressure to meet growing customer expectations and achieve the most stringent standards and demonstrate compliance. myRentokil can help facilitate this need by providing a secure, innovative, digital pest management solution.

A lot of data, technology and innovation have gone into developing our range of digital pest management solutions, here are some of the answers to the most frequently asked questions about myRentokil:

Frequently Asked Questions


  • What is myRentokil?

    myRentokil is an online reporting and analysis customer portal that puts our customers in control of their onsite pest management, 24/7.

    Available across multiple devices, myRentokil provides customers with access to pest activity information, recommendations, interactive floor plans and proof-of-service documentation to ensure business customers can stay up-to-date with their pest management programmes.

    It provides a comprehensive audit trail to support business customers to meet rigorous internal and external audit standards across multiple sites.


  • How can myRentokil help to support audit requirements?

    There is so much to consider when preparing for third-party audits. myRentokil offers instant access to key information and supports your business with data, insights and service history in the lead up to and during audits.

    The myRentokil online customer portal displays data in line with the latest pest control legislation and relevant regulations, includes accurate and real-time information around onsite pest activity, pest monitoring and service history documentation.

    To further support audits, you can choose to leverage trend analysis and tailored reporting capabilities draw on insights and automate custom reports to further bolster audit requirements.


  • Will my data be safe on myRentokil?

    myRentokil has a Qualys security seal, is ECSC certified, as well as Good Automated Manufacturing Practice (GAMP) compliant. All data is collected and stored on backed-up Rentokil Initial servers, with HTTPS encryption. All user accounts are protected with secure passwords.

    Additionally, the myRentokil platform goes through security and penetration testing on an annual basis.


  • What are the system requirements for myRentokil?

    myRentokil is a web-based customer portal. To access the customer portal you must use a web browser. Recommended browsers for myRentokil include Google Chrome and Microsoft Internet Explorer.

    Alternatively, you can download the myRentokil app on the Apple App Store or the Google Play Store and keep up to date with your pest management on the go.


  • How much does myRentokil cost?

    Pricing for myRentokil varies on specific customer requirements and size of your business premises. Please contact our Global Account Management Team or your local Rentokil office for a quote.


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