Supporting our customers
Committed to supporting our customers during the global crisis.
Since the first reported case on 1 December 2019, the COVID-19 outbreak has spread worldwide and 210 countries and territories have recorded cases of the disease. Currently, over a third of the world’s population is under some form of lockdown in which movement of people is severely restricted and only essential businesses are allowed to operate.
A few countries have recently announced some easing of restrictions, but it’s still not possible to predict with certainty how the disease will progress and WHO’s global risk assessment is still classified as very high. In many countries, Rentokil Initial is classed as an essential business and we continue to provide services to our customers, where possible.
We’re taking the greatest care to ensure our staff have the highest level of protection and can provide both pest control and our specialist disinfection services safely to customers.
Innovative solutions to support businesses during the COVID-19 pandemic.
Rentokil, as the world’s leading pest control company, is supporting businesses worldwide during the coronavirus crisis by protecting people, buildings, supplies and products from infection, contamination and damage from pests. We offer the broadest, most advanced range of pest control services and solutions in the industry, covering many different types of pest, different regulatory and health protection environments and a range of industry-leading technologies.
Rentokil also provides specialist disinfection services to eliminate the coronavirus from contaminated premises and, with our sister company, Initial, provides tailored hygiene services for businesses in over 45 countries worldwide.
As part of Rentokil Initial, we’re leaders in innovation, developing products and services that protect people and enhance lives by controlling pests and protecting people from the dangers of poor hygiene.
Disinfection of areas contaminated with coronavirus using highly trained staff to carry out a deep-clean of all surfaces and critical touchpoints.
Innovative solutions providing unparalleled pest management for commercial environments across the globe.
The widest range of hygiene services, including hand hygiene, washroom and cubicle solutions, air care and waste management.
Pest management solutions for food processing, manufacturing and distribution businesses
Pest control solutions to ensure your food retail facility is kept to a high standard of hygiene
As a responsible organisation that’s committed to protecting people, we’ll be closely monitoring the situation and providing informative updates to our customers via our websites and direct communications.
We want you to be reassured that our colleagues will not pose added risk to our customers and their employees. We’ve been implementing actions and training to ensure our continued delivery of a safe and high level of service while adhering to regional Governmental instructions and being sensitive to customer health and safety requirements.
The health and safety of our colleagues and customers is of paramount importance to us, and we will not offer our services unless we can be sure it is safe to do so. We are aiming to keep disruption to a minimum; however the following restrictions have been put in place for safety purposes.
a) Medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 infections.
b) Any premises or vehicle which has been quarantined due to the presence of a suspected COVID-19 patient(s).
Contact us to find out more about your contract during the coronavirus crisis
To ensure we provide a sensible and proportionate response, we’ve established a dedicated central team to monitor the global situation and maintain a global response plan. The initial phase of this plan consists of providing instructions and guidelines for country leadership teams and ensuring all colleagues around the world receive thorough awareness briefings. All information is being assessed on an ongoing basis to ensure that our people are always protected and are also able to inform our customers on new developments as they happen.
In every country, our management teams, health and safety, and HR managers are continuously monitoring local government guidance and recommendations from WHO and CDC.
In a country with active outbreaks, we’re carrying out risk assessments and implementing risk control measures to ensure colleague exposure to infection risks is reduced, helping to protect them and also customers with whom they come into contact. These controls may include the following.
In countries with zero or a small number of isolated cases, we’ll continue to carry out routine work activities, following standard safe working practices, to include the following.
We are providing information on an ongoing basis, regarding what you can do to reduce the potential risks of virus transmission in your location. Scientists around the world continue to discover more about the transmissibility, severity and restriction of the COVID-19, but until we know more, we would encourage you to adopt and promote effective hygiene behaviours that are proven to be effective against the spread of viruses.
Download this easy to-to-follow handwashing guide to help prevent the spread of viruses
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