Much has been written about the potential of the Internet of Things to revolutionise the industry and our lives since scientists at Carnegie Mellon University connected a Coke machine to the Internet in 1982.
Although the Internet of things has come along way, with many advancements being introduced, there is still a long way to go before it reaches its full potential.
In the hotel industry, IoT technology is already starting to make an impact in three key areas. They are:
- Customer experience
- Hotel operations
- Pest control
The internet of things and the customer experience in hotels
In the hotel industry, IoT and related technologies are starting to make a mark on the customer experience in several ways. DePinto listed some top hotel trends already impacting the hospitality industry. These include:
- guest room automation: remote control of heating and lighting
- predictive maintenance: using sensor data to monitor devices in the hotel to check they are working normally and predict when they need maintenance
- mobile engagement: offer guests more interactivity and control of rooms through their smartphones
- hyper-personalisation: using an IoT platform to track customers’ preferences and set up their room in advance
- location-based interactions: providing advice to the customer such as eating suggestions, traffic updates, hotel offers.
IoT applications in hotel operations
On the operational side, there are numerous applications for IoT once sensors, connectivity and even actuators (where applicable) become standard in devices. By building a robust IoT platform for customer experience, a hotel will be well prepared to add additional applications for hotel operations.
Building management systems are being transformed by IoT technologies. New terms such as ‘smart buildings’, ‘building automation systems’ and ‘the Internet of Buildings’ have been coined to encompass these new applications enabled by IoT. The low cost of IoT devices is also expected to lower the traditionally very high cost of building automation.
Three areas of hotel operations that are expected to be impacted by the internet of things first are:
- energy management: monitoring and control of lighting, monitoring of hot water usage and power socket usage Energy management: monitoring and control of lighting, monitoring of hot water usage and power socket usage
- environmental monitoring: monitoring of environmental factors that affect guests or that could be controlled better to save costs, such as noise, humidity, room temperature
- building automation and monitoring: elevators and HVAC systems (heating, ventilation and air conditioning). IoT enabled devices can communicate the state of the systems and if they need maintenance or are likely to fail
IoT enhanced pest control for hotels
In the area of pest control, however, Rentokil has developed an innovative digital pest control solution which utilises the Internet of Things to provide hotels with unrivalled insight, data and reporting to proactively manage and prevent pests infestations with a new level of efficiency and control.
The PestConnect system has a portfolio of pest control devices that have a range of sensors that send data automatically to a cloud storage system. Infrared sensors in the devices can detect a pest and activate a trap or allow it to access the bait.
The devices then send their activation data to the Rentokil cloud storage system and automatically trigger alerts to Rentokil technicians via a dedicated wireless network or a GSM mobile network.
The PestConnect digital pest control solutions provide the hotel industry with monitoring, rapid response and unrivalled protection against pests, 24 hours a day, 365 days a year.
Our customer portal, myRentokil, collects the data from the cloud storage system to provide an integrated reporting and analysis system. This system allows businesses to monitor their devices on mobile devices and analyse the data for their sites in real-time.
The PestConnect system with myRentokil enables the hotel industry to intelligently monitor and control pests. Combined with site assessments and recommendations from our highly trained technicians the system provides:
- accurate records with a view of pest activity and pest prevention and control measures
- 24/7 information accessible from a range of smart devices
- pest prevention recommendations from our skilled technicians with priority status updates
- multi-site capabilities supported by site plans, with the interoperability to drill down to the level of detail required
- trend analysis of pest activity, including reports to support legislative reporting and auditing requirements for potential risks to be anticipated and preventative measures to be taken;
- customised user reporting with the ability to schedule reports as required; document download facility