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Pest control for food retail businesses

We understand that you have zero tolerance for pests. A supermarket or food store is no place for a pest. Any sign of pest activity can seriously harm your brand and public perception, and pose serious health risks in areas where fresh food is handled.

At Rentokil, our pest control solutions for food retailers provide the reassurance of complete protection from pest problems. Rentokil’s unrivalled reputation for food retail pest control means that we understand the importance of protecting a good brand. Rentokil is your undisputed brand defender.

Rentokil’s pest control solutions for food retail stores

At Rentokil, we have a dedicated high dependency team for all commercial food-handling customers. An expert team of specialist technicians, field biologists, quality assurance managers and technical managers highly specialised in pest control in the food industry. Our accumulated global experience and knowledge of food legislation, sector-specific customer needs and pest control innovation makes Rentokil unmatched across Australia and the world. 

As active participants in the FMCG industry, including as members of the Australia Food & Grocery Council and having strong relationships with HACCP, AIB and BRC, we are at the forefront of audit and regulatory standards. 

Backed by some of Australia’s biggest food brands and retailers, we offer food retail businesses:

Zero tolerance pest control

Highly experienced and knowledgeable team to maintain the zero-tolerance pest control standards for your supermarket or food retail store.

Reporting choices to suit you

Detailed report of observations, notes of treatment and recommended actions with every Rentokil service visit. Access service information 24/7 via our unique myRentokil customer portal for pest control insights, at your fingertips.

Nation-wide coverage

Seamless management of multi-site customers with a single point of contact, consolidated reporting, tailored programs and combined invoicing.

Integrated pest management

Rentokil employs a five-stage approach to pest control, focusing on strategic preventative measures rather than a tactical reactive program.

Design and construction

Pest control starts with the design and construction of the building; the internal and external layout as well as construction materials. The design and construction in itself should prevent harbourage of pests - deny access through doors, windows, vents, pipe work, drains etc. and minimise risk of access during business operations.

Pest control practices and training

Rentokil plans the actions needed to prevent a pest infestation, including physical, cultural and chemical methods and will provide recommendations to specify:

  • physical controls: maintenance of buildings to prevent access;
  • cultural controls: change operating procedures to prevent infestations, specify the frequency of monitoring, responsible persons, monitoring activities, reassessment and document of activities; 
  • sanitation controls: removal of food sources such as waste, spills and inappropriately stored food; removing harbourage;
  • chemical controls: how to eliminate pests with safe and approved pesticides suitable for use around businesses storing , preparing and displaying fresh and packaged foods and where members of the public are present;
  • an inspection regime to detect the presence of pests as early as possible, around and in buildings, in fittings, equipment, stored and displayed products and incoming supplies;
  • training of personnel;
  • document the control measures specified; to be made available for a review team and auditors/ inspectors

Pest monitoring and maintenance

Implement the control measures that provide the most effective results and ensure safety:

  • appoint trained personnel to be responsible for each area of the control measures. This can include appointment of internal or external experts for monitoring pests;
  • Assign adequate resources to implement the measures;
  • Implement the control measures and inspection regime according to plans;
  • Record actions and results in accordance with standards and legislative requirements

Response to pest outbreaks

In the event of a pest outbreak, clear identification of the pest is essential to determine the most appropriate control methods and preventive actions needed to avoid re-infestation. 

  • Pest species - Different species of closely related pests have different behaviour and biology that will require tailored treatment for best results
  • Origin - Has the pest been introduced in delivered goods or gained entry due to structural defects, poor maintenance, poor hygiene, decaying goods etc.
  • Potential damage - Does it pose a food safety risk to fresh, prepared or packaged goods; can it damage equipment, fittings or building structure
  • Potential harbourage - Conduct an inspection of the building and surroundings to identify harbourage places
  • Quantity - Estimating the quantity of pests will provide an indication not only of the extent of the problem but how long they have been established on the premises
  • Conducive conditions - Pests could be present due to supplier or transport issues, or environmental conditions which encourage or trigger pest infestations

Evaluation of the pest control program

Evaluate the effectiveness of the pest control program, this can include:

  • examining pest control operations;
  • reviewing operating procedures to reduce food sources, harbourage and contamination;
  • review preventive maintenance procedures;
  • documentation of the review;
  • recommend changes and improvements to the IPM program;
  • implement the recommended changes to the IPM program

Digital pest control

A range of IoT enabled pest management solutions providing commercial customers unrivalled pest data, insights and reporting to proactively prevent and manage pests.

About Rentokil

Our mission is Protecting people, enhancing lives. We do that by creating groundbreaking pest control innovations, by making our service solutions more sustainable and by making a positive impact in communities where we live and work.