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For over 55 years we have protected properties from pests across Australia

All our technicians are highly trained and certified pest controllers

Innovative and unique treatments that resolve pest problems effectively

Food retail stores

We understand that you have zero tolerance for pests.

A supermarket or food store is no place for a pest. Any sign of pest activity can seriously harm your brand and public perception, and pose serious health risks in areas where fresh food is handled.

At Rentokil, our pest control solutions for food retailers provide the reassurance of complete protection from pest problems. Rentokil’s unrivalled reputation for food retail pest control means that we understand the importance of protecting a good brand. Rentokil is your undisputed Brand Defender.

Rentokil’s pest control solutions for food retail stores

At Rentokil, we have an expert team devoted to our food-handling clients. They are High Dependency Technicians, Field Biologists, QA Managers and Technical Managers who are experts in, and devoted to, the food industry. Our accumulated knowledge of maintaining the levels of protection required by our clients means that our skills, expertise and solutions are unmatched across Australia and the world.

Our understanding of Australia’s food legislation will ensure that our service enables you to comply with all legal obligations.

Why Rentokil?

Rentokil invests heavily in a highly experienced and knowledgeable team to maintain ‘zero tolerance’ pest control standards for your supermarket or food store. Our dedicated high dependency team are backed by the Rentokil reputation, hard-earned by working with Australia’s biggest food brands and retailers.

As active participants in the FMCG industry, including as members of the Australia Food & Grocery Council and having strong relationships with HACCP, AIB and BRC, we are at the forefront of audit and regulatory standards.

Our nation-wide coverage means we can provide seamless management of multi-site customers with a single point of contact, consolidated reporting, tailored programs and combined invoicing.

Reporting choices to suit you

With every visit from a Rentokil technician, you’ll receive a detailed report on observations, notes of treatment and recommended action. You have the option to keep this information in hard copy on your premises or have access to it 24/7 online via our unique myRentokil online portal. Either way, you have the right information to hand whenever it’s needed.

Lighting the way in fly control


Integrated pest management

Integrated Pest Management (IPM) for food safety uses a five-stage approach to pest control, focusing on prevention measures rather than a reactive regime.

IPM integrates multiple control measures based on information gathered through inspection, monitoring and reporting, tailored to the circumstances of each site.

Our IPM approach comprises five stages:

1. Design and construction

Pest control starts with the design and construction of the building, including the external and external layout and construction materials. This should prevent harbourage of pests, deny access through doors, windows, vents, pipe work, drains, etc and minimise risk of access during business operations.

2. Practices and training

Plan the actions needed to prevent a pest infestation, including physical, cultural and chemical methods. Specify:

  • physical controls: maintenance of buildings to prevent access;
  • cultural controls: change operating procedures to prevent infestations, specify the frequency of monitoring, responsible persons, monitoring activities, reassessment and documentation of activities; and
  • sanitation controls: removal of food sources such as waste, spills and inappropriately stored food; removing harbourage;
  • chemical controls: how to eliminate pests with safe and approved pesticides suitable for use around businesses storing, preparing and displaying fresh and packaged foods and where members of the public are present;
  • an inspection regime to detect the presence of pests as early as possible, around and in buildings, in fittings, equipment, stored and displayed products and incoming supplies;
  • training of personnel;
  • document the control measures specified; these must be available for a review team and auditors/ inspectors.

3. Monitoring and maintenance

Implement the control measures that provide the most effective results and ensure safety:

  • appoint trained personnel to be responsible for each area of the control measures. This can include appointment of internal or external experts for monitoring pests;
  • assign adequate resources to implement the measures;
  • implement the control measures and inspection regime according to the plans;
  • record actions and results in accordance with standards and legislative requirements.

4. Respond

When there is a pest outbreak a clear identification of the pest is essential to determine the most appropriate control methods and the preventive actions needed to avoid re-infestation.

There are six basic questions to ask about a pest and the threats that it poses to food safety:

  • What is the pest species?
    Different species of closely related pests have different behaviour and biology that will require tailored treatment for best results.
  • Where does the pest come from?
    Has it come in delivered goods or gained entry or been attracted into the building due to structural defects, poor maintenance, poor hygiene, decaying goods, etc?
  • What damage does it do?
    Does it pose a food safety risk to fresh, prepared or packaged goods; can it damage fittings or building structure?
  • Where are they?
    Conduct an inspection of the building and the surroundings using a qualified pest control person who will understand the pest and identify the harbourage places.
  • How many are there?
    Estimating the quantity of pest will give an indication not only of the extent of the problem but also how long they have been established on the premises.
  • Why are the pests there?
    Pests could be present due to supplier or transport problems, or environmental conditions that encourage or trigger pest infestation.

5. Evaluate

Evaluate the effectiveness of the pest control programme. This can include:

  • examining pest control operations;
  • reviewing operating procedures to reduce food sources, harbourage and contamination;
  • review preventive maintenance procedures;
  • documentation of the review;
  • recommend changes and improvements to the IPM program.
  • Implement the recommended changes to the IPM program.

Further information and next steps

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